Are your rugs handmade?
Yes. Every rug at Amma Carpets is handcrafted by skilled artisans using traditional weaving techniques. Each piece is individually woven, making every rug unique with its own character and craftsmanship.
Where are your rugs made?
Our rugs are handcrafted in India by experienced artisans from our family of weavers. We proudly continue a tradition that has been passed down through four generations.
What materials do you use?
We use premium-quality natural materials, including:
- New Zealand Wool
- Bamboo Silk
- Viscose (Art Silk)
- Cotton
- Wool & Silk Blends
Each product page clearly mentions the material used.
What is the difference between hand-knotted and machine-made rugs?
Hand-knotted rugs are individually tied by hand, knot by knot, making them more durable, unique, and valuable. Machine-made rugs are manufactured quickly using machines and generally have a shorter lifespan.
Do you ship internationally?
Yes. We ship handmade rugs worldwide, including the United States, Canada, Europe, the United Kingdom, Australia, and many other countries.
How long does shipping take?
- USA & Canada: 5–10 business days
- Europe: 5–10 business days
- Australia & New Zealand: 7–12 business days
- Other countries: 5–15 business days
Tracking information is provided once your order has been dispatched.
Will I receive a tracking number?
Absolutely. As soon as your order ships, you’ll receive a tracking number by email so you can monitor your shipment.
Are customs duties or import taxes included?
International customers may be responsible for customs duties, taxes, or import fees charged by their country’s customs authority. These charges are not included in the product price unless stated otherwise.
Can I order a custom-size rug?
Yes. We specialize in custom-made handmade rugs.
You can customize:
- Size
- Shape
- Colors
- Design
- Material
- Knot density
Simply contact us with your requirements for a quotation.
Can you recreate a rug from my design or photo?
Yes. We can produce rugs based on your artwork, inspiration image, logo, or design concept while maintaining handcrafted quality.
Are slight variations normal?
Yes. Because every rug is handmade, slight variations in color, size (±3–5%), weave, and texture are natural and are considered signs of authentic craftsmanship—not defects.
How do I clean my handmade rug?
For everyday care:
- Vacuum regularly without using a rotating beater bar.
- Blot spills immediately with a clean cloth.
- Avoid harsh chemicals.
- Rotate the rug every 6–12 months for even wear.
- For deep cleaning, use a professional rug cleaning service.
Do wool rugs shed?
Some light shedding is completely normal for new handmade wool rugs. It gradually reduces with regular vacuuming and use.
Are your rugs suitable for homes with children and pets?
Yes. Our handmade wool rugs are durable, comfortable, and suitable for everyday family living. Regular maintenance will help keep them looking beautiful for years.
What payment methods do you accept?
We accept secure payments through major credit cards, debit cards, PayPal, and other trusted payment methods available during checkout.
Can I return my rug?
Yes. If you’re not completely satisfied, please review our Return & Refund Policy or contact our support team. Return eligibility depends on the condition of the rug and the time since delivery.
How can I contact Amma Carpets?
You can reach us through:
- Contact Form on our website
- Live Chat (when available)
Our team will be happy to assist you with product selection, custom orders, or order updates.
Why choose Amma Carpets?
Fourth-generation family of rug weaversAuthentic handmade craftsmanshipPremium natural materialsCustom size and design optionsWorldwide shippingSecure paymentsDirect-from-weaver pricingPersonalized customer support
Still Have Questions?
If you can’t find the answer you’re looking for, please contact us. Our team will be happy to help you choose the perfect handmade rug for your home or project.